felbit Frequently Asked Questions

Creating a felbit account takes less than three minutes. Click the felbit Login link in the navigation, then select the registration option. You will need to provide a valid mobile number or email address, create a secure password, and confirm that you are at least 21 years old. After submitting, verify your mobile number via the OTP sent to your phone and you are ready to play.

felbit requires a government-issued photo ID for KYC verification — acceptable documents include a Philippine passport, SSS/UMID card, PhilSys National ID, driver's license, or PRC ID. Upload clear photos of the front and back of your chosen ID through the Account Verification section. Most KYC reviews are completed within 24 hours. Verified accounts enjoy higher deposit and withdrawal limits.

Go to the felbit Login page and click "Forgot Password." Enter the mobile number or email address registered to your account and we will send you a reset link or OTP. Follow the instructions to set a new password. If you no longer have access to your registered number or email, contact felbit's 24/7 live chat support for identity-verified account recovery.

No. felbit strictly enforces a one-account-per-player policy in line with PAGCOR regulations. Duplicate accounts will be suspended and any balances may be forfeited pending review. If you believe a duplicate account was created in your name without your knowledge, contact support immediately. Having a single verified account also ensures your withdrawal requests are processed without delays.

You can request account closure via felbit's 24/7 live chat or by emailing [email protected]. Before closure, any remaining balance will be processed as a final withdrawal to your registered GCash or bank account. Note that account closure is different from self-exclusion — if you are closing your account due to gaming concerns, we recommend activating self-exclusion first through Account Settings.

felbit features hundreds of slot titles from leading providers including JILI, PG Soft, Pragmatic Play, and Spadegaming — all favourites among Filipino players. Popular titles include JILI's Fortune Gems, Boxing King, and Super Ace, plus PG Soft's Mahjong Ways series. All slots on felbit are certified for fair play and use a verified Random Number Generator (RNG). New titles are added regularly.

Dragon Hatch is a PG Soft slot available on felbit featuring dragon egg hatching mechanics with cascading wins and free spins. Matching dragon symbols trigger multiplier chains that can compound winnings significantly. The game has a medium-to-high volatility profile and an RTP of approximately 96.74%. You can access Dragon Hatch through the felbit Slot section or via the direct /dragon-hatch link in the navigation.

Yes — felbit is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your mobile browser, go to felbit.net, and log in. The entire game library including slots, live casino, Bingo, and Dice is playable on mobile. The interface automatically adapts to your screen size. For the smoothest experience, use a stable WiFi or LTE connection.

felbit offers both live-hosted Bingo with real dealers streamed in real time, and automated RNG Bingo for players who prefer a faster, self-paced format. Live Bingo sessions run on a scheduled timetable and include interactive chat. Automated Bingo is available 24/7 with instant draws. Both versions support multiple card purchases per round. Visit the /bingo section of felbit to see the current live schedule.

felbit Dice is a simple, provably fair game where you predict whether the rolled number will be higher or lower than a target value you set. You control your win chance — the wider the range you bet on, the lower the payout multiplier; the narrower the range, the higher the potential multiplier. Every dice roll on felbit uses a certified RNG and results are verifiable by players. Visit /dice to start playing.

Yes. felbit operates under a PAGCOR (Philippine Amusement and Gaming Corporation) licence, which is the official regulatory body for online gaming in the Philippines. PAGCOR licensing means felbit is subject to regular audits, player protection requirements, and strict anti-money-laundering compliance. Filipino players can enjoy felbit with full confidence that they are playing on a legal, regulated platform.

The minimum age to register and play on felbit is 21 years old, as mandated by Philippine law and PAGCOR regulations. Age is verified during the KYC process using a government-issued ID. Accounts found to belong to players under 21 will be immediately suspended and any balances will be frozen pending review. felbit takes its age verification obligations seriously to protect minors.

Log in to your felbit account, go to Account Settings, and select Responsible Gaming. From there, choose Self-Exclusion and select your preferred duration: 1 month, 3 months, 6 months, 1 year, or permanent. The exclusion takes effect immediately — you will be logged out and unable to log back in or deposit during the exclusion period. felbit will also suppress all marketing communications to you during this time.

Yes. felbit provides daily, weekly, and monthly deposit limit controls directly in your account's Responsible Gaming settings. Set the maximum Philippine Peso amount you want to be able to deposit in any given period, and the platform will automatically block deposits that exceed your chosen limit. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour waiting period before it becomes active.

felbit offers 24/7 customer support via live chat directly on the website — just click the chat icon visible on any page. Support is available in both English and Tagalog, so you can communicate comfortably in whichever language you prefer. For non-urgent enquiries, you can also email [email protected]. Response times via live chat are typically under two minutes during normal operating hours.